PRODUCT INFORMATION

• Build of material
• Warranty policy
• Product registration
• How to take care of product
• Quality assurance

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Build of material:

Princeton Brass products are mostly made of solid brass with premium finish. You will find most of our twin-handle faucets come as Washerless or Ceramic Disc cartridge with quarter turn valves. Washerless cartridge are made of plastic with a metal base and a brass stem. This mechanism uses a spring and rubber seat under the cartridge that functions as a plug when you turn on or off the faucet. Ceramic Disc cartridge on the other hand, are more dedicatedly constructed and built to last. Most Ceramic Disc cartridge come in brass material with built-in solid hard ceramic disc plates that functions as a water gate when you turn of or off the faucet. Due to the quality and cost between the two cartridges, you will find faucet that uses Ceramic Disc cartridge is signifficantly higher in price than its counter part, however, provide a more valuable return in the long term when it comes to dripping prevention. Easily noticeable when you have water supply with high mineral particals in your area.

Warranty policy:

At Princeton Brass, we value every single home owner who chooses to use our product. So we commit ourself to provide the best value that our customers could get right from the beginning so they can make informative decision whether choosing Princton Brass products is the right choice. What is covered and what is not under our Standard Manufacturer Warranty policy. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following.
Manufacturer limited liabilities:
All parts of Princeton Brass products are warranted to the original consumer purchaser to be free from defects in material and labor for a period of 5 years. Warranty is not transferable to new home owner. Princeton Brass will replace any part that proves defective in material under normal installation, use and service, FREE OF CHARGE, during warranty period when customer registered their products within 90 days after purchasing. Un-registered products are not covered and will not get the benefit of this warranty. While the replacement parts are free, in some cases, customer will need to prepay for the parts and ship back the defective one for evaluation before getting credit back upon request by Princton Brass technical department. All shipping fees will be prepaid by customer and are non-refundable from Princton Brass. This warranty excludes all industrial, commercial and business usage of faucets whose registered purchasers will only be covered for a periord of 3 years. In the case when the same part or product is not available or absolete, Princeton Brass may replace customer will a similar product at the same price with similar functions, no return for refund under any circumstance.
This warranty does not cover PRODUCT FINISHES, LABOR CHARGES AND/OR DAMAGE INCURRED IN INSTALLATION, REPAIR, OR REPLACEMENT, AS WELL AS ANY OTHER KIND OF LOSS OR DAMAGE OF PROPERTY AND/OR PERSONAL INJURY THAT ARE NOT STATED HEREIN. Any damages of Princeton Brass products as a result of misuse, abuse, neglect or any use of product part that is not genuine Princeton Brass replacement parts WILL VOID THE WARRANTY.
Some states do not allow the exclusion or limitation of incidential or consequential damages so the above limation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. However, this warranty applies to Princton Brass products installed in the North America, United States, Canada and Mexico. THIS IS THE EXCLUSIVE WARRANTY OFFER BY PRINCETON BRASS, WHICH DOES NOT MAKE ANY OTHER KIND OF WARRANTY DECLARATION INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY. If you have any questions or concerns regarding our warranty plan, please send us an email at techsupport@princtonbrass.com.

Product Registration:

It is highly recommended you as a customer or consumer to register the product(s) within 90 days of invoice to ensure these products are protected under our warranty. Registration can be made online or by using mail in registration form. Un-registered products WILL VOID THE WARRANTY as our products are only available through "Selected" and "Authorized" dealers [?]. Products bought from any individual or "Un-authorized" dealer will fail to register for warranty protection.

How to take care of product:

When it comes to product finishes, Most of Princton Brass products are available in six solid and two 2-tone finishes: Polished Chrome, Polished Brass, Oil Rubbed Bronze, Satin Brushed Nickel, Antique Brass and Antique Copper. 2-tone finishes are, Polished Chrome with Brass accent and Satin Brushed Nickel with Brass accent. Taking good care of the finish is easy as 123.

1. Clean product with mild soap and warm water.
2. Use soft or "No Abrasive" cloth or cleaner to avoid scartching.
3. Use spray car wax periodically after cleaning to avoid water spots and soap build-up on product finish.
4. "NEVER" apply anything cleaning solution that contains ammonia.
5. "NEVER" use plumber putty during installation if not labeled as "Safe for all finishes".
6. Cleaning your product at least twice a week will prolong the life of the finish.

Oil Rubbed bronze finish is "Living finish", that means the finish is designed to age and patina with time so it will provide the highlight at the contour of the product. If this is what you are not expecting, then Oil Rubbed Bronze finish is not the right choice for your color option.

1. Clean product with mild soap and warm water.
2. Use soft or "No Abrasive" cloth or cleaner to avoid scartching.
3. You may use spray car wax after cleaning to avoid water spots and soap build-up on product finish, however, this will add shine to the product that may not be desired by some consumers, if this is the case, skip this step.
4. "NEVER" apply anything cleaning solution that contains ammonia.
5. "NEVER" use plumber putty during installation if not labeled as "Safe for all finishes".
6. Cleaning your product often will increase the speed of aging to the finish.

Quality Assurance:

Princeton Brass products are manufacturered, tested and packaged at the same jobsite by our highly trained Quality Inspectors. All faucet products are NSF61-9 regulation compliant and IAPMO certified in the United States of America, equivalent to CSA certified in Canada. We stand behind our products 100% in quality and workmanship. If you received any Princeton Brass product that is not well packed or come with incomplete component by any chance. Please DO NOT INSTALL and contact us immediately for by email to techsupport@princetonbrass.com. A customer service representive will contact you at the soonest manner possible to take care of the issue. Thank you for choosing Princeton Brass and make our products a member of your housewares. We hope you will enjoy using for many years to come and look forward to your feedbacks to help us become a better manufacturer. Good luck for everything and God Bless!